Privacy Policy

Depending on how you interact with us, we may collect the following categories of personal information:

• Identity and contact data — name, company, email, phone number, and mailing address.
• Operational data — equipment type, authority details, preferred lanes, rate floors, and information needed to book or manage freight.
• Communications — messages you send through forms, email, or phone, including quote requests and support inquiries.
• Technical data — IP address, browser type, device information, pages viewed, and approximate location derived from IP, collected through standard web logs and, where used, cookies or similar technologies. See our Cookie Notice.

We use personal information to:

• Respond to quote requests and operate our dispatch desk;
• Negotiate, book, and follow freight on behalf of carriers who engage our services;
• Communicate about loads, appointments, paperwork, and settlement;
• Improve our website, services, and internal operations;
• Comply with law, enforce agreements, and protect our rights;
• Send service-related notices; marketing only where permitted and with an option to opt out.

Where applicable under Canadian privacy law (including PIPEDA and relevant provincial statutes), we process personal information with consent or as otherwise permitted — for example, to fulfill a contract, meet legal obligations, or pursue legitimate business interests that do not override your privacy rights. You may withdraw consent for optional processing, subject to legal or contractual restrictions.

We do not sell personal information. We may share information with:

• Brokers, shippers, receivers, and other logistics parties as needed to book and move freight you ask us to handle;
• Service providers who support hosting, email, communications, or business operations under appropriate confidentiality;
• Professional advisors and authorities when required by law or to protect rights, safety, or security.

We retain personal information only as long as needed for the purposes described above, including operational, legal, accounting, and dispute resolution requirements, then delete or anonymize it when retention is no longer necessary.

We apply administrative and technical safeguards appropriate to the sensitivity of the information. No method of transmission or storage is completely secure; please use caution when sending sensitive details by email.

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you, or ask questions about our practices. Contact wearequadrix@gmail.com. We may need to verify your identity before responding. You may also unsubscribe from marketing emails using the link in those messages.

Our services are directed to businesses and professional drivers. We do not knowingly collect personal information from children under 16.

Information may be processed in Canada and other countries where we or our providers operate. Where data leaves your jurisdiction, it may be subject to the laws of those countries.

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of our website or services after an update constitutes notice of the revised policy where permitted by law.